Shipping & Delivery Policy

Fovlira Scalp Care Spray | Operated by JACKROLL ENTERPRISE
Last updated: 01 January 2026

This policy explains how orders for Fovlira Scalp Care Spray are processed and delivered. Please review delivery availability, charges and your shipping information before making payment.

1. Delivery Coverage

We accept orders for delivery to Malaysian addresses supported by the shipping options shown at checkout. Delivery to locations outside Malaysia is available only if expressly offered at checkout. Remote or restricted areas may have limited service.

2. Order Processing

After payment is confirmed, orders are normally prepared for dispatch within 1–3 business days. Business days exclude Saturdays, Sundays and Malaysian public holidays. Orders placed during promotions or peak periods may require additional preparation time. We will contact you if a significant delay is expected.

3. Estimated Delivery Time

These estimates are not guaranteed arrival dates. Actual timing can vary due to courier operations, public holidays, weather, remote destinations or other circumstances beyond our reasonable control. We will assist with enquiries about delayed deliveries.

4. Shipping Fees & Payment

Any delivery fee or free-shipping promotion applicable to your order will be displayed at checkout before payment. The final payable amount, including any applicable shipping charge, is shown before you confirm your order. All charges are stated in Malaysian Ringgit (MYR) unless otherwise indicated.

5. Courier & Tracking

Orders are sent using available third-party delivery services. If a tracking number is issued, we will share it through the order contact details or make it available upon request. Courier selection may depend on the shipping address and delivery availability.

6. Correct Shipping Information

Please provide your full name, reachable telephone number, correct address and postcode. Contact us immediately if you need to correct an address. Once a parcel has been dispatched, address changes may not be possible. Additional charges caused by an incorrect address, unsuccessful delivery or an unclaimed parcel may apply where reasonable and permitted by law.

7. Late, Missing or Damaged Deliveries

If your order has not arrived after the estimated delivery period, or the parcel is missing, damaged or shows incorrect items, please contact us with your order number. We will check the shipment and work towards a suitable resolution. For damaged, defective or incorrectly supplied goods, please also refer to our Refund & Return Policy. Nothing here restricts your rights under applicable consumer law.

8. Contact

JACKROLL ENTERPRISE (SSM: CA0330755T)
No. 20, Jalan 4/5F, Bandar Baru Bangi, 43650 Selangor, Malaysia
Email: jackrollenterprise@outlook.com
Phone / WhatsApp: 010-308 0592

Polisi Penghantaran

Fovlira Scalp Care Spray | Dikendalikan oleh JACKROLL ENTERPRISE
Tarikh kemas kini: 01 Januari 2026

Polisi ini menerangkan cara pesanan Fovlira Scalp Care Spray diproses dan dihantar. Sila semak pilihan penghantaran, caj dan alamat sebelum membuat pembayaran.

1. Kawasan Penghantaran

Kami menerima pesanan ke alamat di Malaysia yang mempunyai pilihan penghantaran semasa checkout. Penghantaran ke luar Malaysia hanya ditawarkan jika dinyatakan semasa checkout. Kawasan terpencil atau kawasan tertentu mungkin mempunyai perkhidmatan terhad.

2. Pemprosesan Pesanan

Selepas pembayaran disahkan, pesanan biasanya disediakan untuk dihantar dalam tempoh 1–3 hari bekerja. Hari bekerja tidak termasuk Sabtu, Ahad dan cuti umum Malaysia. Tempoh pemprosesan mungkin lebih lama ketika promosi atau musim sibuk. Kami akan menghubungi anda sekiranya terdapat kelewatan ketara.

3. Anggaran Tempoh Penghantaran

Tempoh ini merupakan anggaran dan bukan jaminan tarikh barang diterima. Penghantaran mungkin terjejas oleh kurier, cuti umum, cuaca, lokasi terpencil atau perkara di luar kawalan munasabah kami. Kami akan membantu menyemak penghantaran yang lewat.

4. Caj Penghantaran

Sebarang caj penghantaran atau promosi penghantaran percuma akan dipaparkan semasa checkout sebelum pembayaran. Jumlah akhir yang perlu dibayar termasuk caj penghantaran, jika berkenaan. Semua caj dalam Ringgit Malaysia (MYR), kecuali dinyatakan sebaliknya.

5. Kurier dan Nombor Penjejakan

Pesanan dihantar menggunakan perkhidmatan penghantaran pihak ketiga yang tersedia. Jika nombor penjejakan dikeluarkan, kami akan berkongsi maklumat tersebut menggunakan butiran hubungan pesanan atau atas permintaan pelanggan. Pemilihan kurier bergantung pada lokasi dan perkhidmatan yang tersedia.

6. Ketepatan Alamat

Sila berikan nama, nombor telefon, alamat penuh dan poskod yang betul. Hubungi kami segera jika maklumat perlu dibetulkan. Perubahan alamat selepas bungkusan dihantar mungkin tidak dapat dilakukan. Caj tambahan yang munasabah akibat alamat salah, penghantaran gagal atau bungkusan tidak dituntut mungkin dikenakan jika dibenarkan undang-undang.

7. Penghantaran Lewat, Hilang atau Rosak

Jika pesanan belum diterima selepas anggaran tempoh penghantaran, atau barang hilang, rosak atau tidak betul, sila hubungi kami bersama nombor pesanan. Kami akan menyemak penghantaran dan berusaha memberi penyelesaian sewajarnya. Bagi barang rosak, cacat atau salah, sila rujuk Polisi Pemulangan & Bayaran Balik kami. Hak pengguna di bawah undang-undang tetap terpelihara.

8. Hubungi Kami

JACKROLL ENTERPRISE (SSM: CA0330755T)
No. 20, Jalan 4/5F, Bandar Baru Bangi, 43650 Selangor, Malaysia
E-mel: jackrollenterprise@outlook.com
Telefon / WhatsApp: 010-308 0592